effective communication is a vital skill for everyone in business today. great communicators have a distinct advantage in building influence and jumpstarting their careers. this practical guide offers readers a clear and comprehensive overview on how to communicate effectively for every business situation, from sensitive feedback to employees to persuasive communications for customers. it offers advice for improving writing skills, oral presentations, and one-on-one dealings with others. contents include:
Understanding the optimal "medium" to present information
Learning the best timing to deliver a message
Delivering an effective presentation
Drafting proposals
Writing effective e-mails
Improving self-editing skills