Too often, 'practice makes perfect is not enough'. While traditional success literature tells you how to enhance your abilities, recognize key ideas, this emphasis on talent and a strong work ethic doesn't lead to proportional success. THE FORMULA redefines success for what it really is - a collective phenomenon - and highlights this missing link between talent and recognition.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders an...